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delivery and returns

UK DELIVERIES

all our deliveries are trackable and require a signature. 

if you are not present when your parcel arrives, the courier company will leave a calling card for you to collect the parcel from your local sorting office or depot or re-arrange a re-delivery online. 

a mobile number is required in case we or the courier company need to contact you regarding your delivery. if you do not have a mobile phone, please enter a landline day phone number.

if you enter your workplace as the address of delivery, please make sure you specify the name of your company. 

during sale periods, the run up to Christmas and adverse weather conditions, delivery may take longer. while we understand this may be frustrating, we can not be held responsible if a parcel failed to be delivered next day due to bad weather conditions and backlog of parcels at the courier depots. 


RETURNS + EXCHANGES

while we hope that you will be delighted with the quality and design of the items you have ordered, we appreciate that sometimes you may want to return some items.

under the United Kingdom's Distance Selling Regulations, you have the right to cancel your order for a full refund for any item purchased from une belle époque.

terms and conditions apply:

* as a customer, you have a duty of care towards the item you have purchased.

* order cancellations must be made in writing by email, quoting your order number, within 7 working days of the day after you receive the goods and be sent to contact@unebellepoque.com

* items must be returned to us within 14 days

*goods must be unused, unopened, in perfect condition (including original packaging) and remained in a re-sellable condition. une belle époque reserves the right to deduct 20% of the original value on any items returned for a refund that we received with any wear or tear

* refunds do not apply to the original cost of postage, packaging and gift-wrapping selected at the time of the original order.

* we cannot exchange or accept returns for items that have been used or solied

* please keep all packaging and return the goods as they were received by you.

* items returned beyond 7 days cannot be refunded but may exchanged at our discretion.

our address for returns is:

113 Brackenbury Road, London, W6 0BQ

we cannot accept liability for goods lost or damaged in transit. for extra peace of mind, you may want to return the goods to us by Recorded Delivery.

unfortunately, we are unable to refund the return postage. on your first exchange, une belle époque will cover the costs of standard postage to send the exchanged good to you (for UK destinations only).

refunds will be processed within 28 days of receiving the goods back from you.

 

DAMAGED GOODS

*although we do our best to ensure that the item(s) you have ordered and well-packed when leaving our showroom, we rely on third party companies to deliver the parcel to your front door and sometimes accidents happen in transit.

if you have received a damaged item, please accept our sincere apologies for the inconvenience. to ensure a smooth replacement, please follow the following steps:

1.     notify our customer service team within 48 hours of receiving the item

2.     email us a photo of the damaged item(s), quoting your order/invoice number. we will aim to send you a replacement within 2 to 3 weeks subject to stock availability.

INTERNATIONAL DELIVERY

we ship around the World. delivery costs are standard for Europe and Worldwide. to find out about Int'l delivery costs, simply add the items to your basket, go to the check-out page and enter your delivery address. our website will calculate the shipping costs for you. please note that countries outside of the EU may have to pay local import duties on reception of the goods.

all transactions are in pounds sterling (£). if your credit card is in any other currency, the rate of exchange will be that of your card issuer and you may be charged an international fee by them. payment online is in a secure environment.


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